Our Process
AI-Powered Solutions For Better Customer Support Efficiency
Automating repetitive tasks is key to optimizing agent efficiency and productivity. By implementing ticketing systems to centralize and manage all customer requests, organizations can streamline workflows and ensure timely resolution of issues.
Ticket Management
The customer journey differs for everybody. No matter your business need,
our products are flexible enough to pave the path that’s best.
Ticket Conversion and Tracking
Convert customer issues from various channels into tickets for efficient tracking, assignment, and resolution.
Automated Ticket Handling
Utilize AI for automated categorization, prioritization, and assignment of tickets to appropriate teams, enhancing efficiency and accuracy.
Collaborative Resolution
Facilitate teamwork by providing shared inbox support and collaboration features, enabling agents to work together, assign tasks, and share workload.
SLA Management
Set performance standards using Service Level Agreement (SLA) thresholds and monitor adherence through time-tracking and automated notifications.
Workflow Automation
Automate repetitive tasks using customizable workflows with triggers, conditions, and actions, freeing up agents' time for more complex issues.
Customization and Integration
Tailor the ticketing system to specific business needs by adding custom fields, views, and attributes.
Automation & Workflows
Welcome to our comprehensive suite of automation features designed to streamline your business processes and enhance customer satisfaction.
Business (Event-Triggered) Rules
Automate actions in response to trigger events such as ticket submissions, customer updates, or external events
Library of Automation Rules
Access a rich library of pre-configured business rule templates that you can easily download or customize to suit your specific needs.
Agent Suggestions (Co-Pilot services)
Enhance agent productivity and customer service quality with automatic suggestions of relevant snippets and solutions.
Graphical Rules Designer
Empower your team to modify or create new rules effortlessly with our intuitive drag-and-drop graphical design tools.
Intelligent Omni-channel Assignment
Optimize resource allocation by assigning tickets and conversations to agents based on selected criteria such as round-robin or skill-based routing.
AI-Powered Knowledge Management
Utilize AI-powered knowledgebases to quickly answer customer and agent queries.
Multiple Knowledgebases
Create and manage multiple knowledgebases for internal and external usage.
Structured/Hierarchical Content Organization
Organize content in topic and sub-topic hierarchies for easy browsing.
AI-Powered Answers
Scan through existing knowledge to provide precise answers to queries.
Accelerated Knowledge Delivery
Automate content creation, review, and approval workflows for efficient publishing.
Contextual Assistance for Agents
Empower agents with contextual assistance, suggesting responses based on conversational context.
Elevate your business with customizable interfaces, real-time data synchronization, and scalable integration features. Empower your operations for success in the digital age. Get started today
